My wife called me Tuesday to inform me that both the digital cable and internet were both out. Reset modems and cable boxes, and we’ve still got nothing. I haven’t been able to dial out to their 800 customer service number, so I’ve been contacting them via Live Chat online. So far, I’ve spoken to “Earl” and “Bruce”. I wonder how many Earls and Bruces there are in Chennai?
After chatting with “Earl” Tues afternoon, they were able to send a tech to look at the outdoor box on Wednesday, but according to my wife, no luck. Wed night, I chatted with “Bruce”, and he didn’t have any great details. However, what he did know was that the tech reported the cable line was damaged. Damaged? What the heck is going on? How are we having all these issues right when we’re ending our cable service? Isn’t this just bizarre timing?
Funny though, I don’t know if the chat reps from Comcast were all that bright. I’m chatting with Bruce, and he asks me to reset the cable box. I tell him, uh, I’m not at home — I’m travelling internationally. If I have no internet access at home, how could I be home chatting? It took him a few seconds, then he said, “I see sir.” Natual mistake, I guess.
Since my wife has to, you know, go to work, we’re not going to have the situation resolved until Monday. You bet your sweet bippy that I’m going to get some sort of credit for no cable/internet for a week.