My experience with EVGA Customer Support

In mid-November, a weird thing happened to my home desktop PC. In the past, the 2nd monitor would not register or display if I had been resuming from standby on and off for a few days. A quick reboot always solved the problem. This time, however, two consecutive reboots did not solve the problem.

I did a little troubleshooting, but it seemed i could not get a picture out of one of the DVI ports on my EVGA Nvidia video card. I took a shot and called them around 11pm. And someone picked up! I had to hang up, register the video card online, then call back. After a short bout of troubleshooting with EVGA technical support, the rep suggested I send the card back to them for replacement. This could take about two weeks for me to send them my card, and then have them mail me a replacement.

To avoid being inconvenienced by a lack of video, I opted for their cross-ship program. I’d pay $310 upfront, and EVGA wold ship a replacement card. Once I received and installed the new card, I could ship the old card back, and EVGA would refund my $310 back to me. It took a few days, but the new card finally arrived.

Imagine my surprise when I installed the new card and experienced the same problem, I was befuddled. There was no way this was a hardware problem, and I had the latest drivers. I called EVGA technical support, and surprisingly spoke to the same rep as last time. This time around, after performing the same test steps, the rep suggested that I roll back my graphics drivers to an earlier version from April 2012. However, I had to make sure I selected the ‘Clean Installation’ option, which would delete any old installed driver code.

And it worked!

I mailed the original video card back to CA last Tuesday, and I hope they refund my money fairly soon, and I’d like to put this little chapter behind me. I was glad that EVGA offers nearly around-the-clock technical support, and the cross-ship option is very handy, because it cuts down on down time. Still, I was surprised (and embarrassed) that I didn’t think of rolling back to an earlier video driver, but a little annoyed that the technical support rep didn’t think of it either. I had to pay $17 out of pocket to ship back the video card to the EVGA offices in California.

Lesson learned — think about doing more troubleshooting on my own, including trying out earlier drivers.

Posted in Technology | Tagged , , | Leave a comment

Cub Scout trip to the Ely House and Freight Station in Hightstown

Last Saturday, I went with Josh to a small cub scout den outing to visit a historical place in our town, which I think is interesting in its own right, but would also satisfy a requirement for one of his achievements listed in the cub scout handbook. All of a sudden, my wife and I realized that there are all of these achievements that he has to reach by Jan or Feb 2013, or he won’t be able to move on up to earn his Wolf badge. Um, yes, I am well aware of the irony that it should be Josh taking charge and managing his achievements. He’s only seven years old, so we have to help him with this. We have to enable him.

Any case, bright and early, we were up and met the rest of the pack at 10am outside of the museum. Members of the Hightstown-East Windsor Historical Society opened up the museum, brought us in, and acted as our tour guides. They took us around to explain some of the memorabilia, the history of the town, talked about the old railroad that used to come through town to pick up produce and take it to the burgeoning populations of Philadelphia and New York City. The guides later took us up through the rest of the Ely House and Freight Station Museum to learn about life back in the late 19th and early 20th centuries. FYI, after checking out the beds and the chamber pot set up, I’m pretty glad I was born and raised during the late 20th century. It was not an easy life back then without the creature comforts (like running water) that we have today.

After the end of the tour, Historical Society gave the boys some commemorative medallions, and we all took a picture outside that might be submitted to our local paper. That’s cool. So all and all, an interesting journey to learn more about the history of our little town. I definitely learned something.

BTW, just as a small explanation, for that last group photo, it was very sunny outside, so it was a little difficult to see. That’s why the slightly odd grimaces.

Posted in Family, News | Tagged , | Leave a comment

Cub Scout Feast Winter 2012

Friday night, we went to Joshua’s Cub Scout Pack meeting. They have one of these pack meetings every month where all of the cub scout dens get together. In December, it seems they have this year-end feast. Each den coordinates and brings in their own food, and all of the dens share desserts. One of the activities is to announce the cub scounts with the top 10 popcorn sales. If you remember, shortly after Joshua joined the cub scouts, he he had to help sell popcorn for this fall fundraising program. Well, Josh did sell some popcorn to family, but my wife got him a lot more sales at her office. She and Josh apparently did a very good job selling popcorn, because he was  #9 in total popcorn sales. As a reward, he was one of the 10 boys allowed to throw a “pie” (an empty pie dish filled with whipped cream) at the cub scout pack or den leader of his choice. Josh ultimately decided on the Den Leader himself.

Joshua throwing a pie at his Cub Scout Pack Leader from Joel Ipe on Vimeo.

Posted in Family, News | Tagged , | Leave a comment

Wreck-It Ralph (2012)

The story of a regular guy just looking for a little wreck-ognition.

When the initial trailer for Wreck-It Ralph (2012) came out a few months ago, and that Disney was releasing it in mid-November, I was pretty certain we’d be seeing this during Thanksgiving weekend. Lo and behold, were there any other choices to see as a family? Nope. This was gonna be it. Luckily, it looked pretty good. It’s a non-Pixar Disney animated film, and that usually doesn’t bode well. Seriously, animated non-Pixar Disney films haven’t had the best track record, but maybe this is a sign of improving quality.

To make the event a bit more special, and to reduce the stress of getting to the theater early enough to get good seats, we took them to the 6pm showing at the AMC Dine-In theater at Menlo Park mall. Reserved seats, dinner, what more could you ask for? The kids were pretty excited, and I think they enjoyed experience. Getting a parking spot wasn’t easy that evening though, as the mall was full due to Black Friday. I dropped them off at the theater, eventually found a spot, then jogged over to meet them inside.

20121129-084833.jpg

What did we think of the film? It was good. So, brief synopsis if you need, without spoilers — John C. Reilly plays the 80’s video arcade villain “Wreck-It Ralph” where he destroys a building, and the player plays as “Fix-It Felix” (voiced by Jack McBrayer.) After 30 years of being a villain without getting any love or being included in the “Nicelander” parties, he goes off into other games in the arcade looking for a medal that will demonstrate he’s a hero.

He doesn’t actually hit many games at all, but along the way, he meets Sergeant Calhoun (Jane Lynch) and 9-year old Vanellope (Sarah Silverman.) It’s an interesting story, and the animation is very good. And yes, there are shout-outs and cameos to video games, but Bowser, Zangief, etc, are only brief cameos.

Easy film to recommend, so take the kids, and go watch it, especially if you like video games.

Wreck-It Ralph (2012)

Wreck-It Ralph (2012)

Posted in Entertainment | Tagged , , | 3 Comments

The weekend of three Thanksgivings

Yes, you read that right. I know some amateurs may celebrate Thanksgiving with just one dinner, or possibly a second dinner featuring leftovers, but not the Ipes. We do Thanksgiving like champions…. or pilgrims.

Wednesday
After work and school, we all got home and changed clothes to go my sister’s for dinner. Unfortunately, traffic on the NJ Turnpike was reportedly terrible, so we opted for an alternate down I-295. Sadly, US Route 1 was not much better, and we sat in traffic for a long while. After eventually arriving at my sister’s, we had a nice dinner and everyone had a good, low-key time.

Thursday
Ah, Thanksgiving itself. Low-key day for the most part, and the family hung out at home. We initially signed up for this program where we could host a family-in-need (due to Hurricane Sandy) for dinner, but we never received a response. I hope that means they had more than enough volunteers to host Thanksgiving. Instead, we drove up to my cousin John’s place for a big extended family Thanksgiving.

It went well. Saw a lot of relatives, spoke to only a few of them, chatted with parents very briefly.

Friday
Well, Friday wasn’t too busy. We took the kids to the supermarket for a few items (like buying a turkey), took the kids for flu shots at the pediatrician’s office, then home for a brief respite. We skipped all of that ‘Black Friday’ nonsense, but we did take the kids to Menlo Park mall to see Wreck-It Ralph. After we got home, Nums and I had to prep and brine the turkey for Saturday’s “Friendsgiving” event.

Saturday
Saturday was busy. Around noon, we left for Linden, NJ, to our friend’s house, with a large turkey in tow. Although we were not ” Friendsgiving” this year, we agreed to roast the turkey. We brought it to our friend’s house, got the oven to 500 degrees, and the hung out there for a few hours as everyone gradually showed up. Long story short, a very good dinner ensued, but I was awfully tired at this point.

Well, that’s it for Thanksgiving this year. I’m tired, and certainly heavier, I’m sure.

Posted in Family, Friends | Tagged | Leave a comment

Quantum of Solace (2008)

I’m four years behind, but I finally got around to watching Quantum of Solace. You know me — I’m way behind on the movies in my life. It’s not simply the older movies like E.T., The Goonies, and Hitchcock films that I haven’t seen. It’s all of these other recent films that I never caught in the theaters. Though, I must admit that I think the I initial mediocre reviews in 2008 likely dampened my ardor to pay $10 to watch it. Skyfall is out now, so I thought I should catch up.

Quantum of Solace is a direct sequel to Casino Royale, Daniel Craig’s first outing as the timeless secret agent James Bond. In that film, it ended on a smaller downer (no spoilers), and James Bond was out for revenge. In this film, Bond is supposed to be still out for revenge, but I didn’t quite get that. It seemed as if he was following one lead to another from the last film, then more action scenes happen. In the end, there was some amorphous cabal out there that was trying to profit from limited natural resources. Bond begins to appear to be out of control, so MI6 orders that he be brought in. More action scenes, explosions, film over.

As the audience, I didn’t exactly get pulled into the story, and I felt the action was a bit… generic? Not impressed. I hope Skyfall is better.

Quantum of Solace (2008)

Quantum of Solace (2008)

Posted in Entertainment | Tagged , , | 1 Comment

Birthday dinner with Doug & Kathy @ Ruth’s Chris Steakhouse

Saturday was our friend Kathy’s birthday, my in-laws were still at our home and available to watch the kids, so we made plans to get out of the house for a little while to celebrate Kathy’s birthday. We met up at the Ruth’s Chris Steakhouse in Parsippany, NJ. I would have taken a better photo, but this is the best we could get with my iPhone 4 in low-light conditions.

Dinner with Doug & Kathy @ Ruth's Chris Steakhouse

Dinner with Doug & Kathy @ Ruth’s Chris Steakhouse

Posted in Friends | Tagged , , , , | Leave a comment

On Friday, the kids and I were happy to get out of the house for lunch

After spending nearly a week cooped up in the house, the kids and I were happy to get out of the house for lunch for a little while. We drove around Thursday for a spell, but nothing was really open. Lack of power was a problem for most establishments. On Friday, when we went out, many places were still out of power, but Burger King was surprisingly back up and running. Also, it was packed with electric utility workers and regular customers looking for a hot meal. Burger King has introduced these new seasoned sweet potato curly fries, and the kids loved them. Sadly, all good curly fries must come to an end, and the kids are sad to have finished all their curly fries.

Such is life.

The kids are sad that all the curly fries are gone

Burger King has introduced these new seasoned sweet potato curly fries. The kids are sad to have finished all their curly fries, Such is life.

Posted in Family | Tagged | Leave a comment

I can thank Sandy for cabin fever

I’ve been home the entire week now, and I’ve got a serious case of cabin fever. The office opened on Wed, but rail service is still currently unavailable. I planned to drive to the office today, but I found a flat tire waiting for me this morning. By the time I changed it, I decided to work from home.

Bah! Flat tires!

Bah! Flat tires!

Did I mention that I haven’t shaved the entire week, so my face is getting pretty itchy? Because it is.

I went out yesterday around noon to see what was going on out there. I found some pieces of my roof on the ground, so I guess I’ll have to call a roofer to make the repairs sometime. Fantastic.

My in-laws have been staying with us this week, as their house has no heat or power. Has it been a little crowded in the house? Yes, but it’s not so bad, and the kids are pretty happy to have one set of grandparents around. It’s something different, you know.

Wow, a week home, all because of a storm. I was surprised yesterday to see how much was down and not working within our town. Lights out, stores closed, people without power or heat. Apocalyptic. I was half-expecting to see zombies wandering around. Maybe next week.

Posted in Personal | Leave a comment

The refugee situation at our house continues

The refugee situation at our house continues. The dining room has been converted into a makeshift office for my in-laws and Lily.

The refugee situation continues

The refugee situation continues, but the kids like having their grandparents around.

Posted in Family | Tagged | Leave a comment