I’m glad management recognized that they screwed up. It’s one thing to raise the subscription fees by 60%, because naturally customers are going to hate it. I dislike it, but I still perceive a value in the service. To raise prices, and then decide to screw around further to make the service harder to use and more inconvenient for customers? Mutiny.
Obviously, online streaming is the future for the company, as the greater convenience to stream to a multitude of internet-connected devices, and the lack of waiting for a new disc, are win-wins for customers. However, Netflix’s online catalog is lacking.